Return and refund policy

The window

The return window for each product is shown on its page and on your invoice, and is frozen at the moment you buy - if we change the policy later, your order keeps the window it was bought under.

Condition

The saree must be unworn and unwashed, with tags intact and the blouse piece included. Sarees that have been tailored, altered or dry cleaned cannot be returned.

How to start a return

Open the order in your account and choose Request a return, or write to support with your order number. We arrange a reverse pickup where the courier serves your pincode; otherwise we will share a return address.

Refunds

Once the saree reaches us and passes inspection we refund to the original payment method. Gateway refunds typically take 5 to 7 working days to appear on your statement. Cash on delivery orders are refunded to a bank account you provide.

What is not refunded

The original shipping charge is refunded only if the return is because of a defect or a wrong item. COD handling fees are not refunded.